Privacy Policy

1. Introduction

At Altitude, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (reachaltitude.xyz) and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you register for our services, we collect:

Email address (required for infrastructure services such as API and RPC)
Telegram account or Web3 wallet address (for trading app and bots)
Name and contact details (when provided for business purposes)
Billing information (for paid services)

2.2 Usage Data

We collect data about how you interact with our services, including:

API usage patterns and frequency
Service access timestamps
Performance metrics related to your use of our services

2.3 Technical Data

We may collect:

IP addresses
Browser type and version
Device information
Operating system
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

To provide, maintain, and improve our services
To process transactions and send related information including confirmations and invoices
To send administrative information, such as updates, security alerts, and support messages
To respond to your comments, questions, and requests
To monitor and analyze trends, usage, and activities in connection with our services
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations

4. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Usage data for technical purposes may be aggregated and retained for analytical purposes, but will be anonymized when possible.

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

With service providers who perform services on our behalf (such as payment processing, data analysis, email delivery, hosting services)
To comply with legal obligations, such as to respond to lawful requests by public authorities
To protect our rights, privacy, safety, or property
In connection with a business transfer, such as a merger, acquisition, or sale of assets

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

The right to access and receive a copy of your personal data
The right to rectify or update your personal data
The right to erase your personal data
The right to restrict processing of your personal data
The right to data portability
The right to object to processing of your personal data

To exercise these rights, please contact us here.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us here.

Our address:
Altitude Labs Limited
RM4, 16/F HO KING COMM CTR
2-16 FAYUEN ST MONGKOK KL
HONG KONG

Last updated: March 20, 2024